Privacy Policy

1. Introduction

This Privacy Policy explains how Family UGC (trading as Reel Love Stories) collects, uses, and protects your personal data in accordance with UK GDPR and applicable UK data protection laws.

2. Information We Collect

We may collect the following personal information:

Name
Email address
Phone number
Event details
Payment-related information (processed securely by third parties)

3. How We Use Your Information

We use your data to:

Respond to enquiries
Manage bookings and contracts
Deliver services
Communicate important information related to your event

4. Data Sharing

We do not sell or share your data with third parties, except where necessary to:

Process payments
Comply with legal obligations

5. Data Storage & Security

We take reasonable steps to protect your personal data. Data is stored securely and retained only for as long as necessary for business and legal purposes.

6. Your Rights

Under GDPR, you have the right to:

Access your personal data
Request correction or deletion
Withdraw consent at any time
Lodge a complaint with the UK Information Commissioner’s Office (ICO)

7. Cookies

Our website may use essential cookies for basic functionality. We do not use tracking or analytics cookies at this time.

8. Contact

If you have any questions about this Privacy Policy or your data, please contact:
shannon@familyugc.co.uk